Shipping policy

Shipping: Power Wheelchairs, Mobility Scooters, Hospital Beds, Lift Chairs 

 Free shipping: over $200 orders. Exceptions apply. 

Pickup at store: 30590 Lorain Road, North Olmsted, OH


What We Ship

  • Scooters
  • Power Wheelchairs
  • Lift Chair Recliners
  • Hospital Beds
  • Patient Lifts
  • byAcre Rollators
  • Rehasense Rollators

What We Do Not Ship 

  • Smaller items
  • Common items found in local DME/HME, Pharmacies, etc.
  • Portable Oxygen Concentrators
  • Stationary Oxygen Concentrators 


Order Processing:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays). Business days are defined as Monday through Friday.
  • Processing time includes order verification, product assembly (if applicable), packaging, and shipment arrangement.
  • During peak seasons, holidays, or promotional periods, processing times may be longer. We will make reasonable efforts to communicate any significant delays.
  • Once your order is processed, you will receive a confirmation email.
  • White Glove Service 

Shipping Rates & Methods:

  • Shipping rates are calculated at checkout based on the following factors:
    • Weight and dimensions of the package(s)
    • Destination address
    • Selected shipping method
  • We offer the following shipping methods (availability may vary depending on location and product):
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days

Shipping Carriers:

  • We utilize the following shipping carriers: UPS, USPS, FEDEX, PITT, WARD, XPO, and other main carriers
  • White Glove Service: WSR
  • Local Carriers: Jackson Moving (OH only), Cleveland HME
  • The specific carrier for your order will be determined based on the shipping method selected, the destination address, and other logistical factors.

Delivery Time:

  • The estimated delivery time provided at checkout is an estimate and not a guarantee.
  • Actual delivery times may vary due to factors beyond our control, such as:
    • Shipping carrier delays
    • Weather conditions
    • Incorrect address information
    • Remote or rural delivery locations
    • Lithium ion battery shipping delays
  • We are not responsible for delays caused by the shipping carrier.
  • If you experience a significant delay in receiving your order, please contact us so we can investigate the issue.