Refund policy
Restocking Fee:
- A restocking fee of 25-50% of the original purchase price will be applied to all eligible returns.
- The specific percentage will be determined based on the product and condition of the return, and will be communicated to you during the return process.
- Delivery fee applied.
- Pickup fee applied.
Eligibility for Returns:
- We accept returns on most unopened, unused, and undamaged items within 30 days of delivery for a refund, subject to the restocking fee outlined below.
Subject to Review / NON-Returnable
- Mattresses
- Air Pressure Matttresses, Low Air Loss
- Custom-made or personalized items
- Bath safety products (e.g., shower chairs, grab bars)
- Cushions (e.g., wheelchair cushions, seat cushions)
- Other DME items that are non-returnable due to hygiene or safety reasons (This list may be updated; please contact us if you have questions about a specific product.)
- Items marked as "Final Sale" or "Non-Returnable"
- To be eligible for a return, your item must be in its original packaging and in new condition. You must also provide proof of purchase.
Return Info
- 25%-35% Restocking Fees
- Bed Frames, Scooters, Power Wheelchairs, Wheelchairs, Patient Lifts, Rollators, Wonder Poles, Transfer Aids
- Delivery fee ($120) and Pickup Fee ($80)
Subject to Review / NON-Returnable
- Custom made products
- Lift Recliners (due to hygeine safety)
- Mattresses (due to hygeine safety)
- Bath Safety, used (due to hygeine safety)
- Retail packaged products, unboxed/used